Transform your enterprise service operations. Faster. With AI.
Deep platform expertise and AI-native delivery, across ServiceNow and Freshworks.
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Seasoned practitioners. AI as the delivery multiplier.
EclipseAIbringstogetherseasonedpractitionerswith25+yearscombinedexperiencedeliveringenterpriseServiceNowandAIsolutions.We'venavigatedthecomplexitiesofdigitaltransformation,scaledmission-criticalsystems,anddrivenrealimpactatenterprisescale.
Now we bring that expertise to both leading service management platforms, with AI at every stage of delivery.
ServiceNow Partner
Registered and Build
Four practices, one delivery discipline
Three pillars. How we deliver intelligently.
Our approach combines speed, efficiency, and strategic governance to deliver lasting value.
Speed to Value
AI Accelerators
Automate the heavy lifting. Deliver results in weeks, not months.
Cost and Capacity
Smart Delivery
AI-augmented consultants. Lower your total cost of ownership.
Risk and Roadmap
Strategic Governance
Expert guidance for compliance and platform strategy.
Our own AI, doing the heavy lifting
Purpose-built AI products that read, map and accelerate enterprise platforms: the engines behind every Eclipse engagement.
AI CSDM Agent
SOLO
Our AI-powered CSDM automation agent: it transforms months of manual work into weeks of intelligent automation.
See SOLO in actionParallax
Evidence-based dependency mapping: confidence-scored, explainable relationships your experts approve into ServiceNow.
Explore Parallax →ARC
Discovery workshops carried all the way to build: 25+ deliverables, every one traced to something a stakeholder actually said.
Explore ARC →AI and Platform Assessment
Platform health and AI readiness, read-only and senior-validated: the same engine whichever platform you run.
Explore the assessment →Weeks
CSDM Remediation, Accelerated
Single Quarter
To production-ready maturity
Smaller Team
Same quality, AI-augmented delivery
Expertise across regulated sectors
Financial Services & Banking
- DORA Implementation
- Important Business Services Mapping
- Third-Party Concentration Risk
Latest from the team
Recent Articles
The AI Control Tower Field Guide
A practical field guide to ServiceNow AI Control Tower: what it is, what ships free with Now Assist Pro+, and ten questions before your first agent.
Why Your LLM Gives Different Answers Every Time
Understanding LLM temperature, top-p sampling, and reproducibility for enterprise applications. Learn to control AI output variability.
Your Organisation Is Not Service Aware
Most enterprises believe they understand their services. Learn why CSDM adoption fails and how to build genuine service awareness in ServiceNow.
The Lie About AI and Your Data
The AI vendor promise of 'we'll clean your data' is a myth. Learn why data quality must precede AI deployment and how to break this pattern.
Ready to fix your foundation? Let's talk.
We start with discovery to understand your challenges and goals. Let's discuss what's possible.